Most of our clients live outside Vietnam and rarely see their property in person. That makes trust the whole business. This page sets out exactly what we handle, what we can arrange for a separate fee, how we deal with money, and how to reach us — so you always know what to expect.
When you buy
- ✓Sourcing and shortlisting units, with market and pricing guidance
- ✓Viewings, video walkthroughs and condition reports
- ✓Negotiation with the developer or seller
- ✓Reservation, deposit and SPA coordination through to signing
- ✓Payment-schedule tracking, with a reminder ahead of each instalment
- ✓Liaison with the developer’s customer-service team on your behalf
- ✓Forwarding and explaining every notice you receive
When you lease out your property
- ✓Listing, marketing and tenant sourcing
- ✓Viewings and tenant screening
- ✓Rent negotiation and lease drafting
- ✓Inventory checklist and handover coordination between you and the tenant
- ✓Chasing signatures and documents, and keeping you posted on progress
The leasing fee is agreed with you in writing before marketing begins, and falls due only once the lease is signed by both parties.
Available on request, quoted separately
- ✓Accepting handover from the developer under power of attorney
- ✓Coordinating repairs, defect rectification, cleaning or furnishing
- ✓Settling utilities, management fees or taxes
- ✓Representing you at meetings or appointments
- ✓Ongoing property management once a lease begins, or an introduction to a firm that does it full time
How we handle money
- ✓We do not hold client funds. Payments go directly from you to the developer, landlord, contractor or utility.
- ✓Where a payment genuinely has to pass through us, we ask in writing first and send you the receipt the same day.
- ✓Every figure we give you arrives with the underlying bill or quotation attached.
This protects both sides: you always hold the paper trail, and there is never a question afterwards about what a sum covered.
How to reach us
- ✓Email is the record. Anything involving money, dates or an instruction belongs in email, not chat.
- ✓WhatsApp or Zalo for quick questions.
- ✓We reply within one business day, Monday to Friday, 9:00–18:00 Vietnam time (GMT+7).
- ✓Outside those hours we may not see a message until the next working day.
For a leak, a lockout or a medical emergency, call your building’s management desk or the local emergency number first. They are minutes away; we may be hours.
Frequently asked questions
Does Realtique ever hold my money?
No. Payments go directly from you to the developer, landlord, contractor or utility. If a payment genuinely has to pass through us, we ask in writing first and send the receipt the same day.
Can you accept handover of my apartment if I am overseas?
Yes. We can accept handover from the developer on your behalf under a power of attorney. It sits outside the sales commission, so we quote it before starting.
Can you manage my apartment after it is rented?
Leasing is covered by the leasing commission. Ongoing management once a tenant moves in is quoted separately, or we can introduce a firm that does property management full time.
How quickly will you reply?
Within one business day, Monday to Friday, 9:00–18:00 Vietnam time (GMT+7). For anything involving money, dates or instructions, please use email so there is a clear record.
Can you help with errands, shopping or transport in Vietnam?
We are property specialists rather than a concierge service, so daily-life errands are outside our scope. Tell us what you need and we will recommend someone reliable who does exactly that work.
What if I need something that is not on this page?
Ask us. Most of the time the answer is yes — we will confirm the scope and give you a quote before any work begins.
Why we put this in writing. Not to keep anyone at arm’s length — the opposite. When the edges are clear, we can give the work inside them our full attention, and you always know what to expect from us.
